Frequently Asked Questions


How do I access the eGleaner/ Gleaner website after signing into Gleaner Premium?

To access eGleaner or The Gleaner website after signing in,look below ‘My Account’, then select the ‘click to access’ button for the ‘eGleaner’ or The Gleaner website to start browsing.

How do I sign in to eGleaner?

1. Go to Jamaica-gleaner.com
2. Select the ‘login’ tab or ‘eGleaner’ tab
3. If you selected the ‘login’ tab, please enter your credentials then select ‘login’ at the bottom of the completed form. Then select the click to access eGleaner under “My Account”

If you clicked on the eGleaner tab, please look for ‘sign in’ at the top right-hand corner. Apply your full credentials before clicking sign-in.

Want to try signing in another way?

1. Go to Jamaica-gleaner/premium
2. Click ‘Login’ from the top right-hand corner
3. Then look for eGleaner logo below “My Account” and click to access eGleaner.

**If you stay logged in, using the eGleaner tabs via Jamaica-gleaner.com and Jamaica-gleaner.com/premium will take you directly inside eGleaner, except where your browser is cleaned or time-out occurs. **

Will the Gleaner app include all the features of the eGleaner?

Yes, we are working to include key features of the eGleaner on the Gleaner mobile application in the near future.

What time of the day will the new issue of the eGleaner be available?

You are able to read the new issue of each publication at midnight.

As a Gleaner Premium subscriber, which publications do I have access to?

As a member of the Gleaner Premium family you have access to daily publications of the Gleaner and the Star.

How do I access the 'listen' feature in each publication?

To access the 'listen' feature please click this icon . After selecting this option, a drop down menu will appear, on that menu, select the e reader option, this will reroute you to a new page. On this page select the menu option once more and select 'listen'.

How do I access the eGleaner/ Gleaner website after signing into Gleaner Premium?

To access eGleaner or The Gleaner website after signing in,look below ‘My Account’, then select the ‘click to access’ button for the ‘eGleaner’ or The Gleaner website to start browsing.

Can I zoom in and out of each publication?

Yes, to zoom, please tap in and out on the page.

How will I recognize an embedded video?

How will I recognize an embedded video?

I want to search for a specific story, how do I access the advanced search feature in each publication?

You can access the advanced search feature by inserting your desired word/phrase into the search bar located at the top right hand corner of the page.

How can I save an article?

Click the headline of the article you want to save then click this Checkerboard icon. You will then see a dropdown menu where you will select the ‘save to my collection’ option.

How do I change my subscription?

If you want to upgrade your subscription, please send us an email at subscriptions@gleanerjm.com.

How do I speak to someone about my subscription?

You may call us at (876)932-6188, (876)932-6288, (876)932-6046 or (876)932-6050